SD Bot replaces manual, multi-system access provisioning with a single Slack command. One modal, two approval clicks, zero back-and-forth.
Provisioning access for client users (Peak, IAPW, CanadaLife) requires touching at least three systems by hand. Requests average 2-3 business days, with some stretching to 22+ days.
Free-text ticket creation leads to missing fields, triggering comment loops between CSA and IT before provisioning can begin.
Each request varies in format, making triage slower and error-prone. IT must interpret and derive details manually.
Ticket creation, follow-up, and credential delivery are all handled by humans serially with zero automation.
Clients wait days for what is technically a deterministic, repeatable task. Lockouts and 404s cause additional back-and-forth.
SD Bot collapses the multi-system, multi-human handoff into a structured Slack modal that handles ticket creation, inter-team handoffs, credential generation, and confirmation automatically.
| Metric | Before (Manual) | After (SD Bot) |
|---|---|---|
| Human Steps | 6 of 8 steps manual | 2 approval clicks only |
| Turnaround | 2-3 business days (up to 22+) | Sub-24 hours |
| Missing Info | Frequent: comment loops | Impossible: structured fields |
| Credential Delivery | Manual copy-paste to Jira | 1Password link to 4 touchpoints |
| New Infrastructure | N/A | Zero: uses existing APIs |
Every stakeholder in the provisioning chain sees measurable improvement.
Access requests stop feeling like a black box. Structured intake and automated delivery give predictable, sub-24-hour turnaround.
No more writing, formatting, and chasing tickets. Fixed fields mean the form does the thinking.
Every incoming request is standardized. No triage ambiguity, no clarification comments, no re-work. Provisioning automation removes credential delivery from the manual queue.
Slack API, Jira Cloud API, and session/token architecture are already in place. New workflow on top of existing, proven patterns.
Three steps from request to fulfilled credentials.
/sd in the channel and describe your issue or requestOnce submitted, your ticket is automatically routed to the CSA team for review and approval.
Once approved, an ITDO ticket is automatically raised and linked to the SD ticket (SD-XXX → ITDO-XXX).
After IT approval, the request is automatically fulfilled. A 1Password link is posted across all four touchpoints simultaneously:
The same Slack modal + Jira Cloud API pattern replicates for additional request types with minimal rework. Only the form fields and ticket structure change.
The foundation template. Structured Slack modal for user access requests with automated Jira ticket creation, inter-team handoffs, credential generation, and multi-channel delivery.
Same modal pattern with fields tailored to incident triage. Structured severity, impact assessment, and timeline capture to replace free-text incident reports.
Broader IT needs with routing logic to direct tickets to the correct team. Covers software, hardware, permissions, and other request categories.
Zero new infrastructure. Every component is already deployed and operational at Univeris.
A structured, trackable, and partially automated intake pipeline, with a clear foundation for auto-provisioning, auto-resolution, and reporting dashboards.
Get Started with /sd →